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Contact Us

You can contact us securely by using our Secure Contact Form.

The bank recognizes E-mail as a simple and cost effective method of communication, however requests and inquiries requiring immediate attention should not be sent via E-mail. Similarly, sensitive personal and account information such as account numbers, passwords, PIN number, or Social Security Numbers should not be sent via E-mail. Because an E-mail message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in person for immediate attention. E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may E-mail messages be used to place a stop payment on a check, cancel a bill payment, request account transfers, or report lost or stolen banking codes and/or cards.

Your feedback is important to us.

Please send us E-mail with your requests or suggestions and we will respond within one business day. You may also contact us at (800) 443-8780.

For Lost or stolen Debit Card
After Business Hours (including Saturday and Sunday) call Card Service Center
1 (800) 472-3272
For Lost or Stolen ATM Card
Please contact your local First Federal Savings Bank office during regular business hours
For new loan information (including questions regarding Home Equity, 2nd mortgage, Automobile or other consumer loans)
1 (800) 443-8779
For questions regarding existing mortgage loans
1 (800) 345-2178
For insurance questions
1 (815) 434-2699
For NICE® Life questions
1 (800) 343-2491 
For Human Resource questions
1 (800) 443-8780 
If you are experiencing difficulty accessing information or content on this website Secure Contact Form
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